Delivery person (81%) More demanding (75%) Have more complicated cases (75%) Harder to satisfy (66%) Research by KPMG shows that the customer experience in financial services is now number one in the Netherlands, leaving retail behind, which held that place before COVID-19. More than ever, customers need service excellence to overcome all the obstacles they face due to the pandemic. However, on a global level, service professionals indicate that it is difficult to maintain that customer service excellence when they do not have enough background information about customers.
In the Netherlands, 80% of service employees indicate that they can access all the necessary data and information remotely. So they have more context when dealing with problems. You can improve your team's workflow. By integrating CRM technology, you give them the opportunity to find all the information they need to do their job well. 65% of service employees in the Netherlands see career opportunities in customer relationship Israel phone number list management, despite the new challenges posed by the pandemic. A large proportion of these service employees believe that these new customer contact standards make their interactions with customers easier. Furthermore, service professionals are generally satisfied with the quality of their services to customers.
The majority of decision makers and service professionals are convinced that CRM technology will enable them to provide a good customer experience. CRM platforms increases their efficiency, regardless of the impact on customer contact in the near future. Go for technology that helps your business overcome the challenges in the aftermath of the pandemic. Give your service agents the flexibility they need to deliver outstanding customer service. Together with Salesforce, you can provide your team with the latest and most complete service platform and solution. 21/07/2021 BY SALESFORCE NETHERLANDS Five ways to successfully scale a customer experience IN EVENTS , THOUGHT LEADERSHIP , TRAILBLAZER STORY Five ways to successfully scale a customer experience Don't want to miss anything.